Hualien: Taiwan Tobacco and Liquor Corporation (TTL) Hualien Tourism Distillery

【Evaluation Validity Period: 2023/04/28~2026/04/27】 After obtaining the tourist factory accreditation, our factory has consistently upheld the owner's favorite saying, "Customer first, service foremost," as the core value of our business philosophy. Regarding customer complaints (0800 hotline): We provide a toll-free service hotline to answer any product inquiries and handle complaints for customers, aiming to serve visitors with a customer-centric approach. 1. Regarding service quality: We provide the latest information on our tobacco and liquor products, offer guided tours of the distillery for leisure and sightseeing, and enhance convenience and added value. 2. Regarding the transmission of traditional liquor production culture: With explanations from our professional tour guides, covering both products and the on-site production process, we hope that through actual experiential learning, the general public can truly understand our factory's century-old history, learn correct tasting techniques, and gain professional knowledge about liquor production, thereby achieving the goal of education through entertainment. 3. The only state-owned craft handmade brewery in the Hualien-Taitung region: Our factory provides a 'Craft Handmade Brewery Guidebook,' allowing visitors to self-guide their tour and taste pure, rich, and fresh handmade craft beer. ♦Excessive drinking is harmful to health♦ ♦If you drink, don't drive; if you drive, don't drink♦ ♦Drinking is prohibited for individuals under the age of eighteen♦